Reference

How viv388 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, use your DANA, OVO, or GoPay wallet, or browse the lobby — and how we keep that data secure.

Account data protectionWallet info — DANA, OVO, GoPayCookie and device dataYour rights to access or deleteDirect contact path for data requests

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What Information We Gather and Why

viv388 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register on viv388, we collect the details you provide directly — your name, email address, mobile number, and date of birth. Once you link a payment method, we also record wallet identifiers for DANA, OVO, and GoPay so that deposits and withdrawals can be

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processed accurately and matched back to your account. We do not store your full wallet PIN or password. During normal use, our servers log your IP address, device type, browser version, and session timestamps — this data helps us detect unusual access patterns and protect your
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account from unauthorised activity. If you contact our support team, the conversation record is kept to track resolution and improve response quality. We do not sell your personal information to third-party advertisers. Data shared with payment processors — such as the wallet rails behind DANA, OVO,
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and GoPay transactions — is limited to what those processors need to complete the transfer. All data handling is subject to applicable Indonesian data protection requirements and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Security, Cookies and Account Retention

We apply SSL encryption across every account session — login, wallet top-up, and withdrawal confirmation all run through encrypted channels. Cookies on the viv388 site track session state and remember your wallet preference, but they do not link your browsing to external ad networks. Your account data is retained for as long as your account remains active; if you close your account, we retain only the minimum records required by applicable regulation, then delete the rest. You can request a full copy of the data we hold on you at any time through our support channels.

SSL on Every Session

All account activity — including DANA, OVO, and GoPay transactions — runs over SSL-encrypted connections. Your session data is not readable in transit by third parties.

Cookie Control

We use session cookies to keep you logged in and functional cookies to remember your wallet selection. No third-party ad-tracking cookies are placed without your consent.

Retention and Deletion

Active account data is kept while your account is open. After account closure, we delete personal data beyond the minimum legally required retention period under applicable Indonesian rules.

Data Access Requests

You can ask us to show you the personal data we hold, correct anything that is wrong, or delete your profile. Submit the request through live chat or the help desk ticket system.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through our dedicated help desk — each route is staffed to handle data-related queries specifically, not just general account questions.

Team online

Live Chat

Open the chat icon inside your logged-in account. Describe your data request clearly — our team will verify your identity before processing any changes or deletions.

Email Support

Send your privacy request to our support email address listed in the account help section. Include your registered mobile number so we can locate your account quickly.

Help Desk Ticket

Submit a formal ticket through the account portal for written records of your request. Tickets are tracked and you receive a reference number to follow up on your case.

Common Questions About Your Privacy on viv388

These are the privacy questions we hear most often from people in Jakarta, Surabaya, and across Indonesia. Each answer reflects how we actually handle your data — not a generic template response.

We collect your name, email, mobile number, and date of birth at registration. Once you add a payment method, we also record your DANA, OVO, or GoPay wallet identifier for transaction matching.

We share data only with payment processors — like the rails behind DANA, OVO, and GoPay — and only the minimum required to complete your transaction. We do not sell your data to advertisers.

Submit a data access request through live chat or the help desk ticket system inside your account. We verify your identity first, then provide a summary of the information we hold.

Yes. Request account deletion through support. We delete your personal data beyond the minimum retention period required by applicable regulation after your account is closed.

We use session and functional cookies to keep you logged in and remember your wallet preference. You can manage cookie settings through your browser; disabling functional cookies may affect login and payment flows.

Wallet identifiers are stored encrypted and used only for transaction matching. We never store your full wallet PIN. All payment sessions run over SSL-encrypted connections to prevent interception.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How viv388 Handles Your Personal Information

Data Security, Cookies and Account Retention

SSL on Every Session

Cookie Control

Retention and Deletion

Data Access Requests

Reach Us About Your Data

Live Chat

Email Support

Help Desk Ticket

Common Questions About Your Privacy on viv388

01 What personal data does viv388 collect when I open an account?

02 Does viv388 share my data with third parties?

03 How do I request a copy of the data viv388 holds on me?

04 Can I ask viv388 to delete my personal information?

05 What cookies does viv388 use and can I turn them off?

06 How does viv388 secure my wallet details for DANA, OVO, and GoPay?

Privacy Policy

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