Reference

Know Your Rollover Before You Bet

Every bonus on viv388 comes with a rollover requirement — a specific wagering target your account must hit before a withdrawal is processed.

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viv388 Know Your Rollover Before You Bet
viv388 Rollover Requirements on viv388 Accounts

Rollover Requirements on viv388 Accounts

A rollover multiplier — say 5x or 10x — means your account must wager that multiple of the bonus amount before the funds convert to withdrawable balance. Place a bet on a Liga 1 match, spin on Gates of Olympus, or join a Live Baccarat Salon table — each qualifying stake moves your progress bar. Not all game types contribute equally. Sports

bets typically count at full value, while certain slot features or side bets may count at a reduced rate. Check the bonus terms attached to each offer inside your account dashboard; the multiplier, eligible markets, and expiry date are all listed there. Players in Jakarta and Surabaya access the same live dashboard on mobile — no separate app needed.

ROLLOVER HELP PATHS

Need Help Clearing Your Rollover?

If your rollover progress looks off, or a qualifying bet does not appear in your tally, our support team can pull the exact account log. Reach us through live chat, email, or the in-app message icon. We check game-level contribution rates and bonus attachment records so your case is resolved with the actual data, not a guess.

Live Chat Support Open live chat directly from your account page. Our team can verify which bets counted toward your rollover and flag any discrepancy in real time.
Email Account Queries For detailed rollover disputes, email support works well. Attach your transaction reference and we trace the exact contribution rate applied to each eligible wager.
In-App Bonus Tracker Your rollover progress bar updates after each qualifying bet. Check it under the active bonus section in your account wallet — no need to contact support for routine tracking.
FAIR ROLLOVER STANDARDS

How We Keep Rollover Terms Fair

Rollover conditions on viv388 are attached to each bonus at the time it is credited. We do not change the multiplier or eligible game list after a bonus is active on your account. Contribution rates for each game category are documented inside the bonus terms — sports, live casino, and slots each carry their own rate, and we publish those rates rather than hiding them in footnotes.

Fixed Terms at Activation

Once a bonus is credited to your account, the rollover multiplier and expiry date are locked. We do not revise terms mid-way through your wagering period without notifying you.

Documented Contribution Rates

Every game category — sportsbook, Live Baccarat Salon, Spaceman Crash Play, slots — has a published contribution rate. We list them in the bonus terms so you can plan your wagering path.

Real-Time Progress Visibility

Your rollover counter updates after each settled bet. The dashboard shows remaining balance, amount already wagered, and time left on the current bonus cycle.

Clear Expiry Notifications

We send an account notification before a bonus expires so you have time to complete the rollover or understand what uncompleted bonus balance will be forfeited.

Rollover Terms You Should Know

These are the key terms that appear in bonus and rollover conditions across the viv388 account system. Each definition is plain-language — no small print.

01
What is a rollover multiplier?

A rollover multiplier is the number by which your bonus amount is multiplied to set your wagering target. A 5x rollover on a Rp100,000 bonus means you must wager Rp500,000 across eligible bets.

02
What does 'contribution rate' mean in rollover terms?

Contribution rate is the percentage of each bet that counts toward your rollover total. A 50% rate means a Rp20,000 bet adds only Rp10,000 to your wagering progress, not the full stake.

03
What is a bonus expiry window?

The expiry window is the time limit within which you must complete your rollover after a bonus is credited. If the rollover is not finished by expiry, the remaining bonus balance is forfeited from your account.

04
What does 'eligible wager' mean for rollover?

An eligible wager is a bet placed on a game or market that counts toward your rollover. Not every bet qualifies; certain markets or game types may be excluded from contribution depending on bonus conditions.

05
What is a minimum odds requirement?

Some sports bonuses require each qualifying bet to carry minimum odds — for example, 1.50 or higher. Bets placed below that threshold do not contribute to the rollover even if the bet settles as a win.

06
What does 'pending bonus balance' mean?

Pending bonus balance is the amount held in your account that is not yet withdrawable. It becomes real withdrawable cash only after you fully complete the rollover attached to that bonus offer.

Rollover Questions We Hear Most

These are the questions that come up most often when our account holders work through their rollover requirements. If yours is not here, live chat gets you a direct answer from the team.

Yes — qualified sports bets, including Liga 1 and European football markets, generally count at full value toward your rollover. Check the specific bonus terms in your account for any minimum odds condition that applies.

Crash games like Spaceman Crash Play may carry a reduced contribution rate rather than the full 100%. The exact rate is shown in the bonus terms attached to your active offer — always check before choosing your game.

Withdrawing while a rollover is incomplete will typically forfeit the pending bonus balance. Your real-money deposits remain yours and can be withdrawn, but the bonus portion is removed if the rollover target has not been reached.

Open your account dashboard and go to the active bonus section. The rollover progress bar shows your current wagered total, the target amount, and the expiry date — it refreshes after each qualifying bet settles.

Any uncleared bonus balance is forfeited when the expiry window closes. We send a notification before expiry so you have a chance to complete the requirement or decide how to use remaining wagering time.

Your payment method — whether DANA, OVO, or GoPay — does not change the rollover calculation. Rollovers are based on betting activity, not deposit method. All three wallets process deposits to your account the same way.
Reference

Rollover Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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