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Terms Conditions That Apply to Your viv388 Account

Every action on your viv388 account — from the first deposit via DANA, OVO, or GoPay through to withdrawals and sports betting — is covered by these terms. Read them before you start so there are no surprises when it counts.

Account eligibility by regionWallet & payment rulesBet settlement policyAccount security obligationsSuspension & closure terms

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What These Terms Cover and How They Apply

viv388 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions form the agreement between you and viv388 whenever you access the platform, place a wager, or move funds through your account wallet. Availability depends on local law and is permitted only in eligible regions where such activity is lawful. By opening an

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account you confirm you have read and understood every section below. We may update these terms when regulations or platform features change; when we do, we post a notice and the updated version takes effect from the date shown. Continued use of your account after that
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date means you accept the revised terms. Your wallet activity — whether you deposit via DANA, top up through OVO, or send funds using GoPay — is subject to the transaction rules in Section 4. Sports bets placed on Liga 1 or European football markets are
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settled according to the bet-settlement rules in Section 6. If any clause conflicts with local law in your jurisdiction, that clause is read down to the extent required by local law; the rest of the agreement remains in force. Questions about specific clauses can be directed
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to our support team through live chat or email.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security, Data and Your Rights Under These Terms

These terms exist to protect both sides of the account relationship. We outline below how we handle your account data, how long we keep records, and what rights you hold under this agreement. Jakarta and Surabaya users access the same account infrastructure and the same terms apply regardless of your city.

Account Data Retention

We retain your account records, transaction history, and wallet logs for the period required under applicable regulations. You can request a copy of your data by contacting support with your verified account ID.

Security Obligations

You are responsible for keeping your login credentials private. If you suspect unauthorised access, notify us immediately via live chat so we can freeze the account and review recent activity.

Cookie & Session Policy

We use session cookies to keep you logged in and track bet history within a session. Persistent cookies help us remember your preferred wallet — DANA, OVO, or GoPay — at the deposit screen.

Requesting Term Changes

If you believe a term was applied incorrectly to your account, submit a formal review request via email. We respond with a written explanation and, where warranted, a correction to your account balance.

TERMS CONTACT

Reach Us About These Terms

If a clause is unclear or you need to raise a formal dispute about how a term was applied to your account, our support team handles these requests directly. Use the channel that suits you — live chat for quick clarification, email for formal written queries, or the in-app help section if you are on mobile.

Common Questions About These Terms

The questions below cover the parts of our Terms & Conditions that come up most often. If your question is not here, reach out through live chat or email and we will give you a direct written answer referencing the relevant clause.

The core account terms apply equally regardless of whether you deposit via DANA, OVO, or GoPay. Transaction-specific rules — such as minimum amounts or processing steps — are detailed in Section 4 of the full terms.

We post a notice when terms change and the new version takes effect on the date shown. If you continue using your account after that date, you are considered to have accepted the updated terms without needing to re-sign.

Yes. Submit a written closure request via email with your verified account ID. We will process the closure, settle any pending withdrawals, and confirm what data is retained under regulatory requirements.

Disputed bets — including Liga 1 or European football markets — are reviewed against the official result source named in Section 6. We issue a written outcome within the timeframe stated in that clause.

Availability depends on local law and applies only where access is permitted. The terms themselves are uniform, but certain features or markets may be restricted in specific jurisdictions based on local regulations.

Email our support team with your account ID and the clause you believe was misapplied. We review the case and respond in writing with the outcome and any account adjustment where appropriate.

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